[vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” overflow=”default”][vc_column width=”1/2″ overflow=”default” css=”.vc_custom_1611698425011{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_wp_text]
[/vc_wp_text][/vc_column][vc_column css_animation=”fadeIn” width=”1/2″ shadow=”shadow1″ overflow=”default” max_width=”75%” padding_tablet=”60px 0px 60px 0px”][vcj_heading_simple content2=”PlayerOne Support” italic=”” size=”xl” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”10px”][vcj_heading_simple content2=”Soundtrack Streaming Player” heading=”h3″ italic=”” size=”l” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”14px”][vcj_heading_simple content2=”by Dynamic Media” color_text=”#8d8d8d” weight=”400″ italic=”1″ size=”m” letter_spacing=”8px” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”20px”][vcj_divider type=”solid” radius=”0″ contentlayout=”icon_option” icon=”ti-star” icon_color=”#dddddd” icon_multiplier=”3″][vcj_empty_space height=”20px”][vcj_text_block paragraph_whitespace=”1″ text_size=”17px”]
Most Common Support Documents
PlayerOne Installation Guide
How to Connect to Your Network
Messaging Quick Start Guide
Soundtrack Portal Support
[/vcj_text_block][/vc_column][/vc_row][vc_row full_width=”stretch_row” overflow=”default” css=”.vc_custom_1627998219363{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}”][vc_column css_animation=”slideInLeft” width=”3/5″][vc_column_text]
All the support you need,
all in one place
[/vc_column_text][vcj_tabs tabs=”%5B%7B%22title%22%3A%22GETTING%20STARTED%22%2C%22content2%22%3A%22%3Cul%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FPlayerOne_SetupDocument.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3EPlayerOne%20Quick%20Start%20Guide%3C%2Fa%3E%3C%2Fli%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FDMPlayerOne_Manual.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3EPlayerOne%20Manual%3C%2Fa%3E%3C%2Fli%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FPlayerOne_Troubleshooting.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3EPlayerOne%20Troubleshooting%20Guide%3C%2Fa%3E%3C%2Fli%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FSoundtrackRemoteApp_UserGuide.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3ESoundtrack%20Remote%20App%3C%2Fa%3E%3C%2Fli%3E%5Cn%5Cn%3C%2Ful%3E%22%2C%22icon%22%3A%22icon-notebook%22%7D%2C%7B%22title%22%3A%22TECHNICAL%20DOCUMENTS%22%2C%22content2%22%3A%22%3Cul%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FPlayerOne_Troubleshooting.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3EPlayerOne%20Troubleshooting%20Guide%3C%2Fa%3E%3C%2Fli%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22%23networkconnect%5C%22%3EHow%20to%20connect%20PlayerOne%20to%20your%20Network%3C%2Fa%3E%3C%2Fli%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FPlayerOne_NetworkConnectionGuide.pdf%5Cn%5C%22%20target%3D%5C%22_blank%5C%22%3EFull%20Network%20Connection%20Guide%3C%2Fa%3E%3C%2Fli%3E%5Cn%5Cn%5Cn%3C%2Ful%3E%22%2C%22icon%22%3A%22icon-settings%22%7D%2C%7B%22title%22%3A%22FACTORY%20RESET%22%2C%22content2%22%3A%22%3Ch3%3EFactory%20Reset%3C%2Fh3%3E%5Cn%3Col%3E%5Cn%3Cli%3EConnect%20the%20player%20to%20a%20power-supply.%3C%2Fli%3E%5Cn%3Cli%3EConnect%20the%20player%20to%20internet%20with%20a%20wired%20connection.%3C%2Fli%3E%5Cn%3Cli%3ERemove%20the%20RCA%20cable%20from%20the%20AV%20port%20(back%20of%20the%20player).%3C%2Fli%3E%5Cn%3Cli%3EInsert%20a%20pin%20%2F%20paper-clip%20into%20the%20AV%20port%20and%20push%20the%20reset%20button%20that%20is%20inside%20the%20AV%20port.%3C%2Fli%3E%5Cn%3Cli%3EThe%20player%20will%20power-off%20and%20reboot.%3C%2Fli%3E%5Cn%3Cli%3EPlug%20the%20RCA%20cable%20back%20into%20the%20AV%20port.%3C%2Fli%3E%5Cn%3Cli%3EWithin%205%20minutes%20of%20reboot%2C%20the%20player%20will%20update%20itself%20and%20start%20playing%20music.%3C%2Fli%3E%5Cn%3Cimg%20src%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fwp-content%2Fuploads%2F2018%2F10%2Ffrontbak.png%5C%22%3E%5Cn%3C%2Fol%3E%22%2C%22icon%22%3A%22icon-refresh%22%7D%2C%7B%22title%22%3A%22MESSAGING%20PORTAL%22%2C%22content2%22%3A%22%3Cul%3E%5Cn%3Cli%3E%3Ca%20href%3D%5C%22http%3A%2F%2Fhelp.dynamicmediamusic.com%2Fassets%2FSoundtrack%2FPlayerOne_MessagingPortal.pdf%5C%22%20target%3D%5C%22_blank%5C%22%3EMessaging%20Portal%20Guide%3C%2Fa%3E%20(Full%20Download)%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3Cbr%3E%5Cn%3Ch3%3EMessaging%20Portal%20Quick%20Start%3C%2Fh3%3E%5Cn%3Col%3E%5Cn%20%5Ct%3Cli%3ELog%20in%20to%20the%20customer%20portal%5Cn%3Cul%3E%5Cn%20%5Ct%3Cli%3E%3Ca%20href%3D%5C%22https%3A%2F%2Fportal.dm-us.com%2F%5C%22%3Ehttps%3A%2F%2Fportal.dm-us.com%2F%3C%2Fa%3E%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3C%2Fli%3E%5Cn%20%5Ct%3Cli%3EAccess%20the%20messaging%20center%5Cn%3Cul%3E%5Cn%20%5Ct%3Cli%3EClick%20on%3Cem%3E%20messaging%20center%3C%2Fem%3E%20in%20the%20left%20menu%20to%20expand%20the%20messaging%20menu%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3C%2Fli%3E%5Cn%20%5Ct%3Cli%3EUpload%20messages%20to%20the%20portal%5Cn%3Cul%3E%5Cn%20%5Ct%3Cli%3EClick%20on%20the%20%3Cem%3Emessages%3C%2Fem%3E%20menu%20to%20upload%20your%20messages%20to%20the%20portal%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3C%2Fli%3E%5Cn%20%5Ct%3Cli%3ECreate%20a%20schedule%5Cn%3Cul%3E%5Cn%20%5Ct%3Cli%3EClick%20on%20%3Cem%3Eschedules%3C%2Fem%3E%20to%20create%20a%20week-long%20schedule%20of%20messages%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3C%2Fli%3E%5Cn%20%5Ct%3Cli%3EAssign%20schedule%20to%20your%20locations%5Cn%3Cul%3E%5Cn%20%5Ct%3Cli%3EFrom%20the%20%3Cem%3Eschedules%3C%2Fem%3E%20menu%2C%20click%20the%20%3Cem%3Eplay%3C%2Fem%3E%20button%20to%20assign%20the%20schedule%20to%20your%20locations%3C%2Fli%3E%5Cn%3C%2Ful%3E%5Cn%3C%2Fli%3E%5Cn%3C%2Fol%3E%5Cn%22%2C%22icon%22%3A%22pe-7s-speaker%22%7D%5D” style=”style2 sh-tabs-style3″][/vc_column][vc_column css_animation=”slideInRight” width=”2/5″][vc_single_image image=”1727″ img_size=”full” css_animation=”fadeInRightBig”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” css_animation=”fadeIn” overflow=”default” css=”.vc_custom_1627929682116{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f4f4f4 !important;}” padding_tablet=”0px 0px 70px 0px” el_id=”networkconnect”][vc_column width=”1/3″][vcj_heading style=”style1″ weight=”300″ size=”xl” animation_speed=”2″ animation_delay=”0″]
Connect PlayerOne
to your network
[/vcj_heading][vcj_text_block paragraph_whitespace=”1″]PlayerOne can connect to your network via a wired ethernet cable or wirelessly via Wi-Fi. PlayerOne also supports DHCP and Static IP addressing.
Full Network Connection Guide[/vcj_text_block][/vc_column][vc_column width=”2/3″][vcj_heading_simple content2=”Wired” heading=”h3″ alignment=”left” italic=”” size=”m” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”20px”][vcj_accordion 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Player One Support Videos
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/3″][vc_video link=”https://vimeo.com/502773904″ title=”SXBR3 Player Set Up Guide”][vc_column_text]Step-by-step instructions for the first-time set up of your Grace Digital SXBR3.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” overflow=”default” padding_tablet=”60px 0px 0px 0px” css=”.vc_custom_1627670613317{padding-top: 0px !important;}”][vc_column][vc_row_inner content_placement=”middle” overflow=”default” css=”.vc_custom_1627401831395{padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https://help.dynamicmediamusic.com/wp-content/uploads/2021/07/titlebg.jpg?id=1721) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_inner width=”1/2″ mobile_element_alignment=”center” css=”.vc_custom_1547736777917{margin-top: 0px !important;padding-top: 0px !important;padding-right: 15px !important;}” padding_tablet=”0px 0px 0px 0px”][vcj_heading_simple content2=”Need help with Soundtrack?” alignment=”right” color_text=”#ffffff” weight=”100″ italic=”” size=”l” animation_speed=”2″ animation_delay=”0″][/vc_column_inner][vc_column_inner width=”1/2″ mobile_element_alignment=”center” css=”.vc_custom_1547736739738{margin-top: 0px !important;padding-top: 0px !important;padding-left: 15px !important;}” padding_tablet=”30px 0px 0px 0px”][vcj_button text=”VIEW SOUNDTRACK SUPPORT” url=”https://help.soundtrackyourbrand.com/hc/en-us” target=”_blank” alignment_mobile=”center” size=”xlarge sh-button-xlarge-small” radius=”35″ border_size=”” full=”” text_color=”#3598b5″ background_color=”#ffffff” animation_speed=”2″ animation_delay=”0″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” faster_parallax=”standard” overflow=”default” css=”.vc_custom_1627401670761{padding-top: 100px !important;padding-bottom: 130px !important;background-image: url(https://help.dynamicmediamusic.com/wp-content/uploads/2021/01/otherservices_bg.jpg?id=1265) !important;}” padding_tablet=”70px 0px 100px 0px”][vc_column][vc_row_inner][vc_column_inner][vcj_heading_simple content2=”player features” color_text=”#ffffff” weight=”400″ italic=”1″ size=”m” letter_spacing=”8px” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”14px”][vcj_heading_simple content2=”MEET THE PLAYER ONE” color_text=”#ffffff” italic=”” size=”xxl” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”14px”][vcj_divider width=”fixed” fixed_width=”60″ type=”solid” radius=”0″ line_color=”#828282″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner overflow=”default”][vcj_empty_space height=”70px”][vcj_image_points image=”12795″ points=”%5B%7B%22top%22%3A%2286%22%2C%22left%22%3A%2213%22%2C%22content%22%3A%22display%20screen%22%7D%2C%7B%22top%22%3A%2243%22%2C%22left%22%3A%2258%22%2C%22content%22%3A%22antenna%22%7D%2C%7B%22top%22%3A%2279%22%2C%22left%22%3A%2291%22%2C%22content%22%3A%22power%20input%22%7D%2C%7B%22top%22%3A%2277%22%2C%22left%22%3A%2265%22%2C%22content%22%3A%22audio%20port%22%7D%2C%7B%22top%22%3A%2294%22%2C%22left%22%3A%2271%22%2C%22content%22%3A%22ethernet%20port%22%7D%2C%7B%22top%22%3A%2279%22%2C%22left%22%3A%2234%22%2C%22content%22%3A%22network%20indicator%22%7D%5D” style=”style2″ pointer_color=”#00aeef”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” css_animation=”fadeIn” disable_element=”yes” overflow=”default” css=”.vc_custom_1627401481646{padding-top: 100px !important;padding-bottom: 100px !important;background-color: #f4f4f4 !important;}” padding_tablet=”0px 0px 70px 0px”][vc_column width=”1/3″][vcj_heading style=”style1″ weight=”300″ size=”xl” animation_speed=”2″ animation_delay=”0″]
Frequently Asked
Questions
[/vcj_heading][/vc_column][vc_column width=”2/3″][vc_column_text][hrf_faqs category=’siriusxm-internet’] [/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” overflow=”default” el_id=”contact” css=”.vc_custom_1611601497518{padding-top: 70px !important;padding-bottom: 130px !important;background: #f8f8f8 url(https://help.dynamicmediamusic.com/wp-content/uploads/2021/01/patternbg-1.png?id=1277) !important;}”][vc_column overflow=”default” max_width=”590px”][vcj_heading style=”style1″ weight=”200″ size=”xl” animation_speed=”2″ animation_delay=”0″]
Music experts are standing by!
[/vcj_heading][vcj_empty_space height=”15px”][vcj_heading_simple content2=”If you would like to learn more information about our music for business options, fill out this form and we’ll get back to you within one business day.” weight=”200″ italic=”” size=”custom” desktop_size=”18px” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”45px”]
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